Why do competing companies use one after-sales platform?

There are convincing reasons to do so, as many renowned companies from a wide variety of sectors have proven for many years.

After all, LexCom develops new user potential, seamlessly incorporates existing workflow chains and saves extensive investments in companies’ own unique after-sales processes in one fell swoop.

Let’s take a farmer who needs a spare-part as an example. What farmer wants to have to learn the ropes of every manufacturer’s ordering process?

The more machines from different brands a farmer uses, the more difficult it is for him to get an original spare-part. This is where LexCom offers a unique advantage. One of our platforms’ keys to success is the high level of standardisation. Every spare-part from every brand is ordered using the same simple process.

Are you looking for a fully integrated solution for the spare-parts business that meets the needs of your specific processes?

LexCom has developed custom solutions in the spare-parts business for industrial users for over 50 years. You won’t get any “ready-made solutions” from us. We analyse your processes and needs together with you and make sure the approach based on this analysis ideally fulfils your requirements and those of your customers.

When doing so, we place special value on showcasing your brand’s advantages – considering corporate identity and coordinating with your marketing experts is as much a fixed component of our development process as reaching agreements with your process and spare-parts experts.

Do you want a “state-of-the-art” presentation for your spare-parts portfolio in an online catalog?

We fine-tune the structure and functionality of our catalog systems to suit your needs: from highly standardised entry-level models with basic functionalities to the highly customised premium solution with special applications like serial number access, graphics preparation, etc.

By default, our catalogs are completely responsive and are thus easy to use on mobile terminal devices like smartphones and tablets (iOS or Android).

Do you want to have a “state-of-the-art” presentation for your spare-parts portfolio and make it available to your customers offline?

Update and security processes are key in offline applications.
We have the proper tools to protect your application against unauthorised usage and constantly keep it up to date.

As is the case with online applications, we fine-tune the structure and functionality of our catalog systems to suit your needs: from highly standardised entry-level models with basic functionalities to highly customised premium solutions with special applications like serial number access, graphics preparation, etc.

Do you want to implement system-supported warranty processing?

If there is a warranty claim, many different entities need to work together to guarantee a quick and effective process. From machine registration to evaluation and the approval process:

our solution guarantees a smooth and transparent process and is neatly adapted to your existing processes. 

Do you want to make sure your data ideally express information in the catalog and that they are always up to date together with LexCom? 

That is our editorial team’s task. Locally installed on your premises, optimised to suit your needs and regularly supplied with current data on your part, our editorial systems ensure we can make the most of your data and that updates are available on the market while they are still hot from the presses. 

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Are you looking for a webshop solution for industrial B2B use?

Establishing an electronic connection to the end customer ­– whether via retail or directly – is becoming increasingly important. We have the B2B solutions that industry needs to successfully achieve this.

We can provide the best possible solution and tailor it to your requirements and your branch of industry.

The completely integrated ordering system between trading and manufacturers?

We have it. With existing interfaces to various dealer management and ERP systems, and with individually configurable settings for the trade relationship in question.

Our OrderManagement integrates perfectly into all trade partners’ existing structures. 

Do we need an app?

Implemented correctly and as an integral part of an overall system, an app can be a useful addition, both for single- and multi-brand solutions.

We assure you that the app generates real added value for your spare-parts management.

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Document archive for additional information, such as repairs or installation instructions.

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